Services | My Practice Billing

Billing will be done within 24 hours to ensure timeous medical aid payment runs

We will capture and submit your claims according to how (Email, WhatsApp or Calendar) and when you submit them to us (Daily, Weekly or Monthly)

Personalized billing forms will be designed according to your practice needs and specifications

Payment allocations with medical aid / member shortfall follow-ups

We will provide written cost estimates to patients upon request

If necessary, we will contact your patients prior to upcoming procedures to discuss practice charge rates & obtaining completed signed consent forms, which will then be submitted to the practitioner for review before pre-operation consultations

Obtain payments from private patients prior to medical procedures as far as possible

Obtain payment guarantees from international insurance firms prior to medical procedures

Claims that are uncollectable by members/patients will be handed over for legal collection to Collectors/Lawyers of the Client’s choice or the Service Provider can make suggestions.

Debt recovery - We can help follow up on outstanding accounts in the event that your current staff or billing company is behind, can't handle them all or is on leave/sick leave.

It is an essential requirement for the practice to provide either a Bank Statement or List of Bank Deposits. This is to simplify and optimize the credit control process and to ensure accurate financial reporting.

For new as well as existing practices - registrations with medical aids to obtain remittance advices automatically or via downloads, which will allow for claim searches and other information requests such as ICD10 codes and authorization numbers

For existing practices – change of contact information with BHF

Advice on essential contracts to join with medical aids for improved turnover

Assistance with drafting of personalized consent & billing forms, if required.

Electronic filing – All billing forms, patient information and additional reports will be uploaded on software house cloud to which the Practitioner will have full access

Monthly reports - including but not limited to age analysis, turnover report and receipt report. The Practitioner has the opportunity to request further custom report types as may be needed

Feedback – on a monthly basis via Teams / Zoom or email

Flexi-hour availability – We are available for liaisons after hours at the convenience of Practitioner due to the limited time they have during office hours

Maintaining/Upload of CPD point on the PCNS website

Maintain virtual calendar appointments

Any other administrative support which can be performed remotely

Limited knowledge of IOD claims and contracts, however able to establish contact between the Practitioner and the leader in the market for swift claims administration

Your practice deserves a logo that mirrors the professionalism and care you provide to your patients. We will craft a logo for your practice that embodies trust, expertise, and a touch of innovation